![]() This is totally independent of whatever services you use Duo Mobile with to approve login requests and generate, you may use Duo Mobile for login approvals to services used by your employer, and log into those services with your work email. Why couldn’t the app have simply asked for that? Or at least point out the alternative of having your admin send you a fresh invitation?ĭuo Mobile for Android only supports creating app backups to Google Drive, which is why it is prompting for a Google account. On my phone that invitation just leads me to fetch the app and apply credentials that were in the activation text. The second issue is why, then, doesn’t the app have an option to just put in Duo credentials and your in? I finally remembered that I could go to the admin web page, send myself a fresh invitation. Why wouldn’t backup and restore be an entirely Duo thing and keep google out of it? And anyway, why? That is why is it connected with google? Duo is its own entity. It apparently gets saved to google cloud? Or has to be done with a google account? Any more I’m too wary of everything going through google and I would not want to do that. ![]() In any case it would have put me on the right track.Īctually I’m surprised I ever set up restore. Maybe, maybe not, I’ll have to dig into old notes and see. If it had said that, “If you ever set up restore that’s what we’re trying to connect you to now and it is those credentials, whatever you set up for restore, that we need here”, then I would have known. The app gave me no clue that that was not what it was doing, that it was trying to connect me to restore. I just assumed installing the app from the app store and entering my credentials, just as I do when I go to the admin web page, would have it connected to my account. One is that it was not at all clear thats what the app was trying to do, fetch my restore, if I had one. In any case there seem to be two problems here that Duo could address in their user interface. Only after finding a work around and solving my own problem did I find, in related notes that, yes, long ago, I had established restore. Either I never did or it was so long ago I didn’t remember. A new batch of passcodes will invalidate all old passcodes, so it's probably best to delete the old message when a new one comes in.I did not know if I had ever turned on restore. You can have new passcodes sent to you at any time. To authenticate using an SMS passcode, click the Enter a Passcode button, type in a passcode you received from Duo via text message, and click Log In.ĭuo keeps track of which SMS passcodes you've already used in your batch, letting you know which one to use next. Sending multiple passcodes at once lets you use those passcodes to authenticate multiple times when you may not have cellular service. The number of SMS passcodes sent in one batch is defined by your administrator (ten maximum). The Duo Prompt's status bar indicates the passcodes were sent to your phone. To have Duo text you a batch of passcodes click the Text me new codes button after clicking Enter a Passcode (or type "sms" in the "second password" field). You can authenticate using a passcode texted to your phone. The Duo Prompt's status bar also tells you how to approve the request over the phone. ![]() The status bar at the bottom of the Duo Prompt updates at each step of the process.Īnswer the call and listen to the instructions to authenticate. Phone CallĬlick the Call Me button on the Duo Prompt (or type "phone" in the "second password" field if you don't see Duo's interactive prompt) and Duo will call your phone. Use Any Cell Phone or Landline with the Traditional Duo Promptĭuo works with all cell phones and landlines by supporting authentication via phone call and SMS passcodes. Has your organization enabled the new Universal Prompt experience? See the Universal Prompt guide for more information and instructions.
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